Privacy Policy & Terms of Use

Privacy Policy

1) Information We Collect

• Personal Information: Your name, phone number, email, and service address when you request a quote, schedule service, or contact us.
• Usage Data: IP address, device/browser type, pages visited, and time on site (collected via cookies or analytics tools).
• Payment Information: Processed securely by our payment processor. We do not store full credit card details.

2) How We Use Your Information

• To respond to inquiries, schedule appointments, and deliver services.
• To send confirmations, invoices, and service-related updates.
• To improve our website, operations, and marketing.
• To comply with legal requirements and prevent fraud or abuse.

3) Sharing of Information

We do not sell or rent your personal data. We may share limited information with trusted service providers (e.g., payment processors, scheduling/CRM, email platforms) who help us operate our business, or disclose information if required by law.

4) Cookies & Tracking

We may use cookies and similar technologies to improve site functionality and analyze usage. You can disable cookies in your browser settings; however, some features may not function properly.

5) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.

6) Your Choices & Rights

• Request access to, correction of, or deletion of your personal data (subject to legal/operational needs).
• Unsubscribe from marketing emails at any time using the link provided in the email.
• Exercise additional rights available in your jurisdiction by contacting us (see Contact Us).

7) Children’s Privacy

Our services are intended for homeowners and businesses. We do not knowingly collect information from children under 13.

8) Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with a revised effective date.

Terms & Conditions

1) Acceptance of Terms

By using our website or hiring our services, you agree to these Terms. If you do not agree, please do not use the site.

2) Services

The Rescue Plumber provides residential and commercial plumbing and heating services in New York. All services are subject to availability, scheduling, and approval.

3) Estimates & Payments

• Estimates are based on the information available at the time. Final charges may vary with actual scope and conditions.
• Payment is due upon completion unless otherwise agreed in writing.
• We reserve the right to refuse or discontinue service for non-payment, unsafe conditions, or policy violations.

4) Warranties & Limitations

• We stand by our workmanship. Warranty terms (standard / better / best) are provided at the time of service.
• No warranty is provided on customer-supplied parts (e.g., faucets, disposals, water filters, Insta-Hot, etc.).
• We are not responsible for pre-existing issues or damage caused by third-party work or hidden/latent conditions.

5) Website Content Disclaimer

We strive for accuracy, but our website may contain errors or outdated information. Content is provided “as is” without warranties of any kind. We are not liable for any damages resulting from reliance on website content.

6) Third-Party Links

Our site may link to third-party websites. We are not responsible for their content, security, or privacy practices.

7) Governing Law & Venue

These Terms are governed by the laws of the State of New York. Any disputes shall be resolved in the appropriate courts located in Suffolk County, New York.

8) Changes to These Terms

We may update these Terms periodically. Updates will be posted here with a revised effective date.

Contact Us